Introducing a new online account management system! - NEC Coop
Jul 5, 2017
We’re proud to offer easier bill pay, monthly usage features and account security for members.
NEC Co-op Energy has been working hard over the last several months to update our online account management system, so we can improve overall convenience, operational effectiveness and service for our members. We are converting to a new system that will improve our billing process, contract sales management, system security and online enrollments.
The most visible changes will be a new bill format and SmartConnect payment portal on our website. This initial conversion will take place Friday, July 7th – Tuesday July 11th and some services will be temporarily interrupted as we fully implement the new system.
Important Dates to Know:
- Thursday, July 6 at 5 p.m.: NEC Co-op Energy will stop accepting all payments.
- Friday, July 7, Monday-Tuesday July 10-11: Our office will be undergoing training, but will be open for questions with limited staffing. However, we will not be able to accept any payments.
- Tuesday, July 11 at 12pm – Wednesday, July 12 at 8am: The website will be down for upgrades and maintenance.
- Wednesday, July 12: We reopen with normal business hours and the online SmartConnect payment portal will begin accepting online payments. Please note that the first time you log in, you will be prompted to update your password for your security purposes.
For members who currently have an online account, the new SmartConnect payment portal will allow you to view your past monthly energy consumption charts, make real-time payments and secure transactions, and enjoy an overall more user-friendly system.
NEC Co-op Energy is excited to introduce this new system to better serve our valued members. As always, if you have any questions about your bill or any services, you may contact us at firstname.lastname@example.org or by calling 1-855-632-7348.