Member Support: COVID-19
We’re Here For You
NEC Co-op Energy understands the hardship many of our members may face amid the Coronavirus (COVID-19) outbreak. We are committed to being responsive to our member’s needs and providing the best support possible during this rapidly changing time.
COVID-19 Electricity Relief Program
NEC Co-op Energy members living on AEP, TNMP, Oncor & CenterPoint power lines who are in need of electric bill assistance due to COVID-19, can apply for the COVID-19 Electricity Relief Program here.
STATE OF TEXAS COVID-19 Relief Program
A new state program is helping eligible Texans keep their power on for the next six months. Eligible residents include those who receive assistance through programs like SNAP or Medicaid or who have filed for unemployment with the Texas Workforce Commission. If you have recently filed for unemployment, call the Texas Lifeline at 866-454-8387 to apply. If you are on SNAP or Medicaid, you’re automatically enrolled and do not need to call.
The state of Texas has partnered with SOLIX to process all relief fund applications through The Texas Lifeline. You may experience long call wait times as agents work to serve all Texans in need of assistance. For more information, please see FAQs below.
The programs and initiatives in the Coronavirus Aid, Relief, and Economic Security(CARES) Act that was just passed by Congress are intended to assist business owners with whatever needs they have right now. When implemented, there will be many new resources available for small businesses, as well as certain nonprofits and other employers.
The Families First Coronavirus Response Act is an Act of Congress meant to respond to the economic impacts of the ongoing 2019–20 coronavirus pandemic. The act will provide funding for free coronavirus testing, 14-day paid leave for American workers affected by the pandemic, and increased funding for food stamps. This act is primarily target towards employers to help assist with employee coronavirus resources.
If you are experiencing a hardship as a result of the COVID-19 outbreak, please call our office and speak with one of our Member Service Representatives who are prepared to work with members on a case by case basis.
As always, you can check your account and pay your bill anytime.
If you or someone you know needs bill payment assistance, visit 211texas.org and search Electricity Bill Assistance to find programs in your area.
Tips and Tools
Since your family may be spending more time at home right now, you can keep up-to-date with your electricity usage and pay bills from the comfort of your own home by accessing your account online. You can also find easy ways to use less electricity and save with our Energy Efficiency and Safety Tips page.
STATE OF TEXAS COVID-19 Relief Program FAQs
Who qualifies and how do I apply?
If you receive assistance through SNAP or Medicaid, you’re automatically enrolled. If you’ve filed for unemployment with the Texas Workforce Commission, you also qualify. To apply, call The Texas Lifeline at 866-454-8387.
All relief fund applications are being processed through The Texas Lifeline in partnership with SOLIX and the state of Texas. You may experience long call wait times as agents work to serve all Texans in need of assistance.
What information will I need to provide when I call?
You’ll need to provide the information that matches your NEC Co-op Energy account, including name and address. It may also be helpful to have the following:
- Account number
- Last four digits of your social security number
- Phone number
What information will I need to provide after I call?
You’ll need to send a copy of your acceptance from the Texas Workforce Commission and a copy of your electricity bill within 30 days of calling. You can send this via email or mail.
P.O. Box 4060
Killeen, Texas 76540-4060
Do I need to call NEC Co-op Energy after I enroll?
Yes, please call us before your next payment is due so we can work with you on a longer-term payment plan.