NEC Co-op Energy understands the hardship many of our members may face amid the Coronavirus (COVID-19) outbreak. We are focused on maintaining a healthy workforce and keeping key personnel—such as member service representatives and administrative professionals— available so that we can continue to provide the excellent service you expect from us. As of Friday, March 20 at 5:00 p.m. NEC Co-op Energy lobbies will be closed to the public. We kindly ask that members needing to pay electric bills utilize our digital tools such as our website and phone services.

NEC Co-op Energy members should also look out for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent NEC Co-op Energy and they make threats or demand immediate payment, hang up and call our office to report the situation.

NEC Co-op Energy recognizes that this crisis can create true hardships for our members when paying their electric bills. NEC Co-op Energy’s billing department is prepared to work with members on special payment arrangements on a case by case basis. Please contact us if you have a hardship as a result of the COVID-19 outbreak so we can discuss your options . We are in this together. By everyone doing their part we will come through this crisis a stronger co-op, community and nation. We are here to assist in any way possible.