NEC Co-op Energy does not maintain your power lines.
The quickest way for you to get your power back on is to report your outage directly to your energy delivery (wires) company at one of the numbers listed below.

If you have a life-threatening and/or dangerous situation, you should call 911 first!
If you are located in this company’s delivery area
Call this number to report your power outage
Report an outage online
AEP Delivery Areas – AEP North & AEP Texas
Nueces Electric Cooperative Delivery Area1-800-632-9288, or 361-387-2581 in
Oncor Delivery
CenterPoint Delivery
Texas-New Mexico Power (TNMP) Delivery Area1-888-TNMP456 (1-888-866-7456)

When you contact your wires/delivery company to report your outage please be prepared to provide the following information:

  • Your ESI ID number as it appears on your electric bill
  • Whether or not your neighbors’ have power
  • Any visible damage to the electric system around your home or business (e.g. downed line, pole fire, tree in line, etc.)
  • Callback numbers for your delivery company to use if they need to reach you.

What to do in the event of a power outage

Natural disasters, including hurricanes, can result in the loss of utilities like water, gas, and electricity. Not only will this prove to be a major inconvenience for families, but it can be a matter of life and death, especially for those who are dependent on medical equipment that requires power.

Here are some power outage preparedness tips:

  • Sign-up for outage alerts with your Transmission and Delivery Service Provider (TDSP) who maintain power lines and communicate outage information. Click here to report an outage to your TDSP or sign-up for outage communications.
  • Be sure that you have communication devices in your home that will work even without power. It could be a battery radio, batteries or chargers for your mobile phones, or a non-cordless home phone.
  • Identify and create a support network. Keep a copy of your contact list. Your list should include those who can help you stay home and people who can help you evacuate during an extended power outage.
  • Plan for cooling or heating your home. Avoid using a generator, heater, or outdoor stoves indoors. Plan to go to a location with heat or air conditioning, depending on the weather.
  • Ensure that you have current surge protectors.
  • Plan for your electrical, personal, and medical needs. Consider both non-power and backup alternatives for communication, lighting, refrigerated medicine, medical devices, and cooking.

Hurricane preparedness will enable your family to be better prepared for other forms of emergencies. Keep this useful guide handy!

Click here to download the 2021 hurricane preparedness guide!